Your satisfaction matters to us. If you are not completely happy with your purchase, please review our refund and return guidelines below.
Eligibility for Returns
- Returns are accepted within 3 days of receiving your order.
- Items must be unused, unopened, and in their original packaging due to health and safety regulations.
- Tanks, E-liquids, disposable vapes, and cartridges cannot be returned or refunded once opened.
- A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Opened or used products.
- Clearance or promotional items.
- Products damaged due to customer mishandling or improper storage.
Refund Process
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be issued within 5–10 business days to the original payment method.
- Shipping fees are non-refundable. Customers cover return shipping costs unless the product was defective or delivered incorrectly.
Exchanges
- Defective or incorrect items may be exchanged for the same product, subject to availability.
Need help?
Contact us at 01276974735 for questions related to refunds and returns.
